Privacy, cookies & your data

RAiN is built to handle your information responsibly. This guide is a quick, plain-language summary — the full details live in our policies.

Our policies

You can reach these any time from the footer at the bottom of every page.

Connecting your own accounts

RAiN AI Studio can work inside accounts you already own, so an agent can read a message or update a sheet on your behalf — automatically, and while nobody is watching. Two things are worth knowing before you connect one:

• We never receive your password. You sign in with the service itself and approve what you are granting. What comes back is an authorisation, and it is held by an integration provider on our instructions rather than by us.
• You can revoke it at any time, in RAiN or from the service's own security settings — the second works even if you stop using RAiN entirely.

The Integrations & Connected Accounts notice has the detail, and you are asked to accept it at the moment you connect an account rather than buried in a sign-up form.

When you build agents, the roles swap round

Everything above describes data RAiN holds about you, where RAiN is the controller. Building in the Studio is the other way round.

When you point an agent at a mailbox, a spreadsheet or a customer conversation, you decide what gets processed and why — so you are the controller of that data and RAiN is your processor, handling it only to run the agent you configured. Building for a client? Then that client is usually the controller and you are theirs, and you want a written arrangement with them that says so. We can provide a data processing agreement — ask at the address below.

Worth knowing while you build:

• What passes to the model. To do its job, an agent sends the content it is working on to the AI model chosen for that project. So does Build with AI when it drafts a design from your prompt. If you've connected your own provider key, that provider is yours and its terms govern what it does with the content.
• Runs are recorded. Every run keeps a trace — each step, each tool call, the result — so you can see exactly what your agent did. That trace holds whatever the agent was working on.
• Keys are encrypted and never shown again. A provider key lives encrypted, scoped to the project you added it to, and is decrypted only at the moment a run or a design needs it.
• Deleting removes it. Delete a project, a document or a connection and its content goes with it. Practice workspaces used for Academy learning may be reset.

What we collect (in short)

• Your account & profile — name, email, phone/WhatsApp, and the answers you give during onboarding.
• Your activity — match requests, projects, milestones, and the evidence experts upload.
• What you build — the agents you design, the knowledge and documents you add to ground them, and the runs they perform, including traces and results.
• Voice — if you talk to the Rain assistant, your audio is processed to understand your request and reply.

We never sell your personal data, and our public expert directory is PII-free — it never exposes contact details.

Cookies & your choice

When you first visit RAiN, a small notice lets you Accept or Decline non-essential cookies. We remember your choice, and you can change it any time by clearing the cookie in your browser. Some cookies are strictly necessary — they keep you signed in and the site secure — and can't be switched off.

See the Cookie Policy for the full breakdown.

Your rights & contact

You can ask to access, correct, or delete your personal data, and withdraw consent where it applies. If you cancel during sign-up, we permanently delete everything you entered.

To exercise any of these, or for questions about your data:

• Email: support@rain.com.ng
• Support ticket: open a ticket

Related: Account & security · FAQs