Account, sign‑in & security
RAiN uses passwords plus a one‑time email code so your account stays secure.
Creating an account
Sign up with your name, email, and a password (8+ characters), then confirm your email with a 6‑digit code. See Getting started.
- One account per email — you can't register the same email twice.
- The 👁 eye icon on any password field lets you check what you typed.
Signing in (two steps)
| Step | What you do |
|---|---|
| 1. Credentials | Enter your email + password |
| 2. Verification | Enter the 6‑digit code we email you |
You'll get a fresh code each time you sign in — this extra step protects your account even if your password is ever guessed.
Trouble signing in
| Problem | Fix |
|---|---|
| "Invalid email or password" | Double‑check both; use the eye icon to confirm the password |
| Code didn't arrive | Check spam; use Start over to request a new one |
| Code rejected | It may have expired (~10 min) — request a new one |
| Forgot password | Contact the RAiN team to reset (self‑service reset coming soon) |
Signing out
Use Sign out in the sidebar. You'll be returned to the homepage and your session ends.
Settings & profile
Open Settings from the sidebar to manage your account:
| Section | What you can change |
|---|---|
| Account | Your name and profile photo (image up to 2 MB) |
| Password | Change your password (enter your current one first) |
| Business profile | Business name, contact, phone/WhatsApp, location, website, category, preferred channel & hours |
| Expert profile | Full name, company, primary skill, phone/WhatsApp, location, availability, capacity |
- Your profile photo also appears in the sidebar.
- Profile changes are reflected on your dashboard and used for matching.
Security good practices
- Use a unique, strong password (8+ characters; longer is better).
- Keep access to your email secure — it's part of every sign‑in.
- Sign out on shared devices.
Your data & deleting
- If you cancel during sign‑up, RAiN permanently deletes the email and everything you entered.
- For account deletion after onboarding, contact the RAiN team.
Related: Getting started · FAQs